FAQ

No! To place an order, all you need is an e-mail address. However, we recommend that you register to keep up to date with our latest news and to be the first to know when our new products are released. 

However, you can place and track your orders as a guest and create an account when you feel like it. Please note that any orders placed as a guest will not appear in your order history if you create an account at a later date.

Simply click on the "Forgot your password?" link on the login page and enter your e-mail address. You will receive an e-mail to reset your password. If you don't receive an e-mail after 15 minutes, please check your spam/junk mail folder.

Once your payment has been accepted, you will be redirected to a payment confirmation page. You will then receive a confirmation email summarizing the details of your order. If you have not received an e-mail within 15 minutes, please check your spam/junk mail folder. In this case, please contact our customer service department by e-mail at [email protected], quoting your order number.

First, check that your order has been processed by logging into your account. You will find the status of your order in your order history. If you have not received your order within 10 working days, please contact our customer service department at [email protected], quoting your order number.

Once you have paid and received your confirmation email, you cannot cancel your order. However, it will be possible for you to return items after receipt if you meet all the conditions of our returns policy. In this case, you will be responsible for the return shipping costs.

Before proceeding with a return, we invite you to check that you meet the following conditions:
You received your order less than 14 days ago,
Your product has not been used and is still in its original condition and packaging. 

If the product was delivered with a label, it must not be removed. If the label is detached, the returned product will not comply with our returns policy and will not be refunded.

We pay the greatest attention to the quality of our products. If, however, you find that a product in your order is defective or has arrived damaged, please contact our customer service department, stating the reason for the return and providing a photo, at the following e-mail address: [email protected]
. We encourage you to provide any information that may help us to understand the reason for your return or the defect you found in the returned product. 

If the product is validated as defective by customer service, we will send you a free return slip and the return costs will be at our expense. You will then need to print out the slip and go to your nearest post office. If the item is no longer in stock, we will refund you immediately.

Once your return package has been received and complies with our returns policy, we will refund you via your original payment method. Refunds are made within a maximum of 14 days of receipt of your package.
Once your refund has been processed, you will receive confirmation by email. You will be able to view your refund directly on your bank or Paypal account within a few days, depending on your banking institution.